Terms of Use

  1. About these Portal Terms

    1. This website at Fan ID Portal is provided by the Supreme Committee for Delivery and Legacy ("SC") to allow prospective attendees of the 2021 Arab Cup and/or 2022 Qatar World Cup (Fans), or their representatives (Fan Representatives), to apply for a Fan ID and/or Fan ID device (and we use the term you to refer to both Fans and Fan Representatives, except where we state otherwise). These terms (the Portal Terms) govern your use of the Fan ID Portal.

    2. These Portal Terms are in addition to other applicable notices, guidelines and rules that may have been communicated by SC to you, including the Fan ID Terms and Conditions, Fan ID device Terms and Conditions, and the Fan ID/ Fan ID device Terms of Application. SC may also publish additional notices, guidelines and/or rules on its website at https://www.qatar2022.qa/en. In addition, information about how SC processes and uses your personal data can be found in its Fan Privacy Policy at: https://fac21.qa/web/hcep/privacy-policy and information regarding the use of cookies on the Fan ID Portal can be found in its Cookies Policy at: https://fac21.qa/web/hcep/cookie-policy

    3. Please read these Portal Terms carefully. By using the Fan ID Portal, you agree to be legally bound by these Portal Terms and to comply with all applicable laws and regulations governing your use of the Fan ID Portal. 

    4. These Portal Terms will be governed by and construed in accordance with Qatari law and will be subject to the exclusive jurisdiction of the courts of Qatar, provided that SC may also take action to enforce these terms in any other applicable jurisdiction.

    5. SC may revise any part of these Portal Terms or any other notices, guidelines and rules otherwise incorporated by reference to these Portal Terms at any time.  It will notify you of a change when you next log in. Such change will be binding when you accept the terms on your next log in. 

    6. These Portal Terms have been drafted in the English language. In the event of any discrepancy between the English and any translated version of the Portal Terms, the English version shall prevail.

  2. SC’s liability to you in relation to use of the Fan ID Portal 

    1. SC provides the content on the Fan ID Portal in good faith but gives no warranty or representation that the content is accurate, complete or up-to-date. SC accepts no responsibility or liability for your use of content on the Fan ID Portal and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Fan ID Portal, SC accepts no liability for them. SC shall not be liable for any direct, indirect, incidental, special or consequential damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if SC has been advised of the possibility of such damages) as a result of: 

      1. the use or the inability to use the Fan ID Portal;

      2. any failure or delay in saving or submitting Fan ID/ Fan ID device application data through the Fan ID Portal; 

      3. unauthorised access to the Fan ID Portal; 

      4. the conduct of any third party on the Fan ID Portal; or 

      5. any other matter relating to the Fan ID Portal. 

    2. This Fan ID Portal may contain links to other websites. SC accepts no responsibility or liability for any material supplied by or contained on such third-party websites or any use of personal data by such third party.

    3. Information you provide through the Fan ID Portal may be shared with SC’s partners, service providers and/or government authorities as is necessary to process your Fan ID/ Fan ID device application. For more information about whom we share your personal data with, please see our Privacy Policy.

    4. SC also receives information from certain partners, service providers and/or government agencies in order to process your Fan ID/ Fan ID device application. This includes your ticket number, which is provided by FIFA; and the result of any decision made by the Ministry of Interior, when processing your application for a visa to Qatar. SC accepts no responsibility or liability for the accuracy or validity of any information supplied by such partners, or for the result of any decision(s) made by them. Any such issues should be resolved between you and the relevant SC partner directly.

    5. Nothing in these Portal Terms shall limit our liability for anything that we cannot limit our liability for under Qatari law.

  3. Accessing the Fan ID Portal

    1. Access to the Fan ID Portal is permitted on a temporary basis, and SC reserves the right to withdraw or amend access to the Fan ID Portal without notice. From time to time, SC may restrict access to some parts of the Fan ID Portal, or the entire Fan ID Portal.

    2. Certain features of the Fan ID Portal require that you create an account or otherwise interact with the Fan ID Portal. Where you choose, or are provided with, a user identification code, password or any other information as part of SC security procedures, you must treat such information as confidential, and you must not disclose it to any third party.  You are fully responsible for all activities that occur under such account if you allow such information to be compromised. SC shall have the right to disable or reset any user identification code or password at any time (at its sole discretion).

    3. You shall immediately notify SC if you become aware of or suspect any unauthorised use of your account, a breach of these Portal Terms and/or any other breach of security, and provide the following information:

      1. the identity of the infringing party;

      2. the nature of the infringing activity;

      3. the location of the infringing activity;

      4. the date that such infringing activity was discovered; and

      5. any other information as may be requested by SC.

  4. Acceptable use

    1. You may only use the Fan ID Portal for non-commercial and lawful purposes. You shall not use the Fan ID Portal:

      1. in any way that would cause you or us to be in breach of any applicable local, national or international law or regulation;

      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

      3. for the purpose of harming or attempting to harm minors in any way;

      4. in any way that could negatively impact the operation or functioning of the Fan ID Portal;

      5. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or

      6. attempt to do any of the foregoing or encourage or induce anyone else to engage in any prohibited uses of the Fan ID Portal.  

    2. You also agree:

      1. not to reproduce, duplicate, copy or re-sell any part of the Fan ID Portal in contravention of the provisions of the Portal Terms; 

      2. not to circumvent any authentication or security systems or processes on or relating to the Fan ID Portal; and

      3. not to access without authority, interfere with, damage or disrupt any part of the Fan ID Portal; any equipment or network on which the Fan ID Portal is stored; or any software used in the provision of the Fan ID Portal.

  5. Use of Permitted Materials and Ownership of Intellectual Property

    1. The Fan ID Portal contains information, text, articles, data, images, screens, sounds, badges, web pages, logos, internet domain names, market information and other materials (collectively, Materials) that are owned, licensed to, or otherwise provided by (i) SC; or (ii) third parties working with SC. All intellectual property in all software and content made available to you on or through the Fan ID Portal, including all drawings, know-how, designs, specifications, inventions, devices, developments, processes, software, copyrights, trademarks, patents and applications therefore, will remain the property of SC or its licensors (as applicable). Except as described in paragraph 5.2 below, the Materials may not be copied, displayed, distributed, downloaded, licensed, modified, published, reposted, reproduced, reused, sold, transmitted, or used to create derivative works.

    2. You may save a copy of your application prior to or just after submission for the private, non-commercial purpose of checking or referring to it. Where this is the case, SC grants you a limited, revocable, non-exclusive licence to copy and redistribute the Materials necessary to produce that copy of your application solely for the purpose described above.

    3. Should you be interested in reproducing, duplicating or copying any of the content of the Fan ID Portal for any other purpose, please contact SC using the  Contact Us link or by writing to Digital Marketing – Marketing Department, 33rd Floor, Supreme Committee for Delivery & Legacy, Al Bidda Tower, P.O. Box 62022, Doha, State of Qatar.

    4. You acknowledge that the official SC name in any language, and any other mark, design, slogan, emblem, title, name, logo, mascot, poster, designation, symbols, identifying music or sounds, other artistic or orthographic representations or other identification or symbol developed by SC or selected by SC for use in connection with SC, the Fan ID Portal or any event organised by SC including all goodwill attached thereto are owned by SC absolutely and should not be used without the written approval of SC.

  6. Content standards

    1. Content standards apply to any and all material which you submit to the Fan ID Portal, in particular, information included in your application (Submissions). SC reserves the right to delay, or reject, any Fan ID/ Fan ID device applications which contain Submissions which fail to meet these standards.

    2. Confidential or proprietary information should not be sent to the Fan ID Portal. By sending to our Fan ID Portal any remarks, ideas, concepts, knowhow, graphics, techniques or information of any kind, you grant SC an unrestricted, non-exclusive, irrevocable and royalty free licence to use, reproduce, modify and distribute the same for any purpose.

    3. You are responsible for Submissions you make, and you, not the SC, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. 

    4. You must comply with the spirit as well as the letter of the following standards. The standards apply to each part of any Submission as well as to its whole.  Submissions must:

      1. comprise information that is true, accurate and not-misleading;

      2. be genuinely held (where they state opinions); and

      3. be made only by or in respect of individuals over the age of 16;

      4. be submitted for the purpose for which the Fan ID Portal was intended;

      5. comply with applicable law in the State of Qatar and in any country from which they are posted.

    5. Submissions must not:

      1. disclose personal information of persons who have not consented to such disclosure;

      2. contain sensitive personal information (such as ethnicity, religion or biometric information), except where explicitly requested by the Fan ID Portal;

      3. involve commercial activities or sales, other sales promotions, or advertising;

      4. contain any material which is defamatory of any person or which is obscene, offensive, hateful or inflammatory;

      5. promote sexually explicit material, violence or any illegal act;

      6. promote any sort of discrimination including, but not limited to, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

      7. be threatening, or cause annoyance, inconvenience, needless anxiety, harassment or alarm;

      8. infringe any intellectual property or other rights of any other person; and/or

      9. be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

    6. SC has the right, but not the duty, in its sole discretion to:

      1. remove or refuse to accept any Submissions for any or no reason; 

      2. take any action with respect to any Submission that SC deems necessary or appropriate in its  sole discretion, including if SC believes that such Submission violates the Portal Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Fan ID Portal or the public, or could create liability for the SC; and/or

      3. disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.

  7. Fan Representatives

    1. Where you are a Fan Representative submitting information on behalf of other people through this Fan ID Portal, you agree that you are responsible for ensuring that:

      1. you are validly authorised by those people to act as their representative in making an application for a Fan ID/ Fan ID device;

      2. you have obtained those persons’ consent to the submission of their information through this Fan ID Portal;

      3. you have made those people aware of these Terms of Use, the Fan Privacy Policy https://fac21.qa/web/hcep/privacy-policy, and other notices, guidelines and rules described in paragraph 1.2; and

      4. you warrant that those people will comply with the notices, guidelines and rules described in the paragraph above.

  8. Breaching the Portal Terms 

    1. SC will determine, in its sole discretion, whether there has been a breach of the Portal Terms through your use of the Fan ID Portal. In the event that SC determines there has been a breach, it may take such action as it deems appropriate, including but not limited to:

      1. terminating your access rights to the Fan ID Portal and blocking you from submitting any future applications;

      2. taking appropriate legal action, including referral to law enforcement for any illegal or unauthorised use of the Fan ID Portal; and/or

      3. taking any other steps that it considers necessary.  

  9. [Indemnity

    1. You agree that you shall indemnify and hold harmless SC, its subsidiaries, affiliates, directors, officers, employees, members, agents, partners and licensees from any and all claims, liabilities, cost or expenses, arising from any and all liabilities, losses, damages, claims, penalties, fines, costs and expenses, including without limitation, reasonable legal fees, that may arise in connection with (i) your use of the Fan ID Portal; (ii) your breach of these Portal Terms; (iii) SC’s publication, distribution or use of any materials provided by you; (iv) any claim by a third party that any content provided by you to the Fan ID Portal or any other use of the Fan ID Portal by you infringes any intellectual property, other proprietary or privacy right of such third party or has otherwise caused damage to a third party.

    2. Any failure by SC to exercise or enforce any rights under these Portal Terms shall not constitute a waiver of such right or provision and SC shall continue to have such rights to the extent permitted by applicable law. To the extent any provisions under these Portal Terms is found to be invalid, you and SC agree that the intentions of SC, as reflected in such provision, shall be given effect to the fullest extent possible under applicable law and that other provisions of these Portal Terms remain in full force and effect.]

  10. Contact us

    1. SC is established in the State of Qatar by Emiri Decree No. (27) of 2011 as amended by Emiri Decree No. (3) of 2014 and its principal place of business is at Al Bidda Tower, P.O. Box 62022, Doha, State of Qatar. 

    2. If you have any questions about these Portal Terms, please get in touch with us at https://fac21.qa/web/hcep/contact-us.

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